This Privacy Policy explains how EstateScout ("Company," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use the EstateScout website, platform, and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
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1. Information We Collect
a. Information You Provide
When you create an account, use the Service, or contact us, we may collect information such as:
- Name
- Email address
- Billing information (processed by third-party payment processors)
- Company or brokerage name
- Account credentials
- Any data, content, or information you submit through the Service
b. Information Collected Automatically
When you access the Service, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and actions taken within the Service
- Date and time of access
This information is collected using cookies, log files, and similar technologies.
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2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Create and manage user accounts
- Process subscriptions and payments
- Improve features, functionality, and performance
- Communicate with you regarding updates, service notices, and support
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations
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3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze usage.
You may control or disable cookies through your browser settings; however, doing so may limit certain features of the Service.
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4. How We Share Information
We do not sell your personal information.
We may share information only in the following circumstances:
- With service providers who perform services on our behalf (e.g., hosting, analytics, payment processing)
- To comply with legal obligations, court orders, or lawful requests
- To enforce our Terms of Service or protect the rights, property, or safety of the Company or others
- In connection with a business transfer such as a merger, acquisition, or asset sale
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5. Third-Party Services
The Service may integrate with third-party tools, APIs, or services. We are not responsible for the privacy practices of third parties.
We encourage you to review the privacy policies of any third-party services you choose to connect to the Service.
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6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
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7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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8. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Opt out of certain communications
Requests may be submitted by contacting us using the information below.
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9. California Privacy Rights (CCPA)
If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we collect and how it is used.
We do not sell personal information as defined by the California Consumer Privacy Act (CCPA).
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10. Children’s Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will take steps to delete it.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.
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12. Contact Information
If you have questions about this Privacy Policy or our data practices, you may contact us at:
Email: [Insert Support Email]
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By using the Service, you acknowledge that you have read and understood this Privacy Policy.